Trial, Cancellation & Refund Policy
Plain-language summary. An eligible new web customer may receive one 24-hour Pro trial. A payment method is required, and Pro automatically renews at the price and cadence shown at checkout unless canceled before the exact trial end. Max has no web trial and is charged immediately. Apple and Google control their separate 3-day native-app trials. The exact offer shown immediately before checkout controls the voluntary refund route for that transaction.
1. Scope and policy hierarchy
This Policy applies to trials, recurring subscriptions, and one-time purchases for ZSky AI services offered by ZSky LLC ("ZSky," "we," "us"). It forms part of the Terms of Service.
The transaction-specific disclosure presented immediately before checkout controls if it conflicts with general marketing copy. For purchases billed by Apple or Google, the applicable store's billing and refund rules also apply. Nothing in this Policy excludes, restricts, or replaces a right or remedy that cannot lawfully be waived in your jurisdiction.
2. Offer routes
| Purchase route | When charged | ZSky voluntary refund route |
|---|---|---|
| Eligible first web Pro evaluation | $0 for 24 hours; then the disclosed recurring price unless timely canceled | No voluntary refund for the trial-conversion charge |
| Web Pro after the evaluation was used | Immediately | No voluntary refund window |
| First direct web Pro purchase when no trial is offered | Immediately | May qualify within 24 hours if substantially unused, only when checkout expressly shows that route |
| First direct web Max purchase | Immediately; Max has no free trial | May qualify within 24 hours if substantially unused, only when checkout expressly shows that route |
| Renewal or later direct purchase | At the disclosed renewal or purchase time | No voluntary refund window |
| Apple App Store or Google Play | As shown and processed by that store | Store rules and mandatory local law control |
3. Web Pro 24-hour trial
- Eligibility: one web Pro trial per eligible account and linked Stripe customer. Eligibility is determined server-side using account and billing history and other lawful fraud-prevention signals. Changing an email address or device does not reset recorded eligibility. Creating additional accounts does not guarantee another trial and may be treated as trial cycling.
- Start and duration: the trial starts only when Stripe Checkout successfully completes and lasts 24 consecutive hours. The exact end timestamp shown in checkout and Account Settings controls.
- Payment method: a valid payment method is required. Saving or authenticating a payment method is not a guarantee that a later charge will succeed and is not a hold of the full renewal amount unless Stripe or your issuer expressly says otherwise.
- Automatic renewal: unless you cancel before the exact trial end, the subscription automatically converts to paid Pro and Stripe attempts the amount, currency, cadence, and applicable tax disclosed before you confirmed.
- Cancellation: cancel in Account Settings > Billing before the exact end to pay $0. Canceling does not retroactively erase access already provided. A network request sent after the deadline is not timely merely because it was initiated earlier.
- No voluntary conversion refund: the 24-hour trial is the evaluation period. ZSky does not provide a separate voluntary refund window after its conversion charge.
4. Direct web purchases
Max never receives a free web trial. A customer who already used the web Pro evaluation is charged immediately for Pro. In limited first-purchase routes, checkout may expressly display a 24-hour, substantially-unused voluntary refund option.
"Substantially unused" is assessed from objective service records, including successful generations, exports or downloads, premium-feature use, storage use, and compute consumed. Any successful Developer API request ends voluntary refund eligibility for an API-enabled purchase. Failed or blocked generations are not treated as successful use. There is no fixed generation cap on a trial or paid plan; this usage review applies only to the narrow voluntary refund route.
If checkout states that a transaction has no voluntary refund window, that disclosure controls. Renewals, trial conversions, and subsequent direct purchases are not voluntarily refundable.
5. Apple App Store and Google Play
Apple and Google may each offer a separate 3-day Pro trial under their own eligibility and billing rules. An Apple trial grants trial access only in the iOS app. A Google Play trial grants trial access only in the Android app. Neither native trial can be transferred to the web or to the other native platform.
After Apple or Google confirms a successful positive subscription payment, paid subscription access may be available across supported ZSky platforms while that paid entitlement remains valid. Store purchases, cancellations, charge timing, and refunds are processed under the store's rules. Use Apple's refund process or the Google Play refund process where applicable.
6. One-time purchases (legacy credits and Fast Pass)
ZSky no longer sells credits, credit top-ups, or Fast Pass; generation is unlimited on every tier. Purchases made before those products were retired remain subject to this section. One-time digital benefits are delivered immediately and are not voluntarily refundable once delivered, consumed, or applied to an account. Duplicate charges, unauthorized charges, delivery failures, and mandatory statutory remedies remain covered.
7. Failed payments, retries, and access
A payment-method setup or authorization does not guarantee available funds at renewal. Stripe and the payment network may decline a charge or require additional authentication. We may retry a failed recurring charge as permitted by the checkout terms and applicable law. Paid access is granted only from authoritative provider status; an unconfirmed browser return page does not grant access.
If a payment fails, paid access may be suspended or end. You remain responsible only for charges validly incurred under the disclosed recurring terms, subject to applicable law.
8. Outages and technical errors are not refundable; billing errors and unauthorized charges are reviewable
No refunds, credits, or price adjustments are owed for outages or technical errors. ZSky AI is provided on an as-is and as-available basis, and no service-level agreement, uptime guarantee, or service credit applies to any self-serve plan (Free, Pro, or Max). A separately signed enterprise agreement, if any, governs its own service levels. To the maximum extent permitted by applicable law, none of the following is grounds for a full or partial refund, credit, extension, or price adjustment: downtime or outages; degraded speed or queue delays; failed, slow, incomplete, or unsatisfactory generations; safety-filter holds or reviews; scheduled or emergency maintenance; incidents at third-party providers (hosting, GPU capacity, networks, payment processors, app stores); browser, device, or connectivity problems; or any other technical error. Failed generations can be run again at no cost on every tier, and paid plans buy priority, resolution, and features rather than a promised uptime level. If the Service does not meet your needs, cancel before the next renewal to stop future charges; the current period is not refunded. This Section states ZSky’s voluntary policy only. Where a law that cannot be waived gives you a specific remedy for a specific defect or non-performance (see Section 9), that remedy is unaffected.
What remains reviewable: a duplicate charge, an incorrect amount, an unauthorized transaction, or a charge for a plan that was never activated on your account at all. Contact [email protected] promptly with your account email, plan, charge date, and evidence. We may provide a refund or other remedy for those billing errors based on the evidence and applicable law.
A refund or charge reversal may terminate the related paid access and reverse unused promotional or subscription benefits. Fraudulent disputes, trial cycling, payment abuse, or material misrepresentation may result in trial refusal, suspension, or account termination.
9. Mandatory consumer rights
Some jurisdictions provide cancellation, withdrawal, conformity, or consumer-guarantee rights beyond this voluntary Policy, and nothing in Section 8 limits a non-waivable statutory right or remedy that applies to a specific outage or defect where such law governs. For example, qualifying EU distance contracts can carry a statutory withdrawal period subject to rules for services and immediately supplied digital content; checkout separately asks for affirmative immediate-performance consent and acknowledgement. Australian consumer guarantees cannot be removed by a "no refunds" statement. We apply those rights where they govern.
Official overviews are available from Your Europe, GOV.UK, and the Australian Competition and Consumer Commission. These links are informational and are not legal advice.
10. How to cancel or request review
- For a web subscription, use Account Settings > Billing to cancel future renewal.
- For a voluntary direct-purchase refund review, email [email protected] within 24 hours of the charge and include the account email, charge date, plan, and reason. Do not send a full card number.
- For Apple or Google Play billing, use the store's subscription and refund controls.
Canceling stops future renewal but does not itself issue a refund. If the account portal is unavailable, email [email protected] before the deadline; we use the received timestamp.
11. Changes
We may update this Policy prospectively. The policy version and disclosure accepted for a completed transaction remain part of that transaction's audit record. Material changes to an existing recurring subscription will be communicated as required by applicable law.
12. Contact
Billing: [email protected]
Legal: [email protected]
ZSky LLC, United States